FAQ 1scr — Quick Answers for Malaysian Players

1scr supports a wide range of deposit methods for Malaysian players: FPX (online bank transfer), direct bank transfer (Maybank, CIMB, Public Bank, RHB, and more), e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as crypto including USDT and Bitcoin. All deposits are processed instantly upon payment confirmation.

The minimum deposit at 1scr is RM10 for most payment methods. This allows players on a tight budget to enjoy all games on the platform. There is no strict maximum limit for regular deposits, though very large amounts may require additional verification for security purposes.

Deposits via FPX and e-wallets are typically credited to your 1scr account within seconds to 5 minutes. Manual bank transfers may take up to 30 minutes depending on the bank used. If your deposit does not appear after 30 minutes, please contact support with proof of payment (a screenshot of your receipt or transaction slip) for a prompt review.

1scr does not charge any processing fees for deposits. The full amount you deposit will be credited to your account. However, some banks or e-wallet providers may apply a small transfer fee on their end — this is outside 1scr's control. Check with your bank or payment provider if you are unsure.

Log in to your account, go to the "Wallet" or "Withdrawal" section, select your preferred withdrawal method (bank transfer or e-wallet), enter the amount and your bank account details, then confirm the request. Make sure your bank account name matches the name registered at 1scr to avoid delays.

Withdrawals to Malaysian banks are typically processed within 15 minutes to 2 hours. Requests made late at night or on weekends may take slightly longer. Withdrawals to e-wallets such as Touch 'n Go or GrabPay are usually faster — most complete within 30 minutes. If funds have not arrived after 24 hours, contact support with your transaction reference number.

The minimum withdrawal limit is RM30 for most methods. The standard daily limit for regular members is RM10,000, while VIP members enjoy higher limits depending on their membership tier. If you need to withdraw above the daily limit, contact customer support for a special limit adjustment.

Common reasons a withdrawal may be rejected or delayed: KYC not yet completed, bonus wagering requirements not yet met, bank details do not match the account name, or your account requires a security review. Check your KYC status and bonus requirements in the account section. If everything is in order but the withdrawal is still delayed, please contact support with a screenshot of your withdrawal request for prompt resolution.

New 1scr members are eligible for a 100% welcome deposit bonus of up to RM500 on their first deposit. This means if you deposit RM200, you receive an additional RM200 bonus — bringing your playing balance to RM400. This bonus is subject to a 20x wagering requirement that must be met before a withdrawal can be made. Check the Promotions page for the latest offers as bonus amounts may be updated from time to time.

Wagering requirements refer to the total amount of bonus funds you must wager before they can be converted to cash and withdrawn. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to place bets totalling RM2,000 (RM100 × 20) before the bonus can be withdrawn. Different games contribute different percentages toward the wagering requirement — Slots typically contribute 100% while table games may contribute less.

Yes, 1scr values member loyalty. Active players enjoy a range of ongoing offers: weekly deposit reload bonuses, 5–10% cashback on selected games, daily login bonuses, birthday rewards, and a tiered VIP program with exclusive benefits that grow with your level. Check the Promotions tab daily for limited-time offers that may match your favourite games.

Yes, you can choose to opt out of bonuses if you prefer to play without wagering requirements. When making a deposit, select the "No Bonus" option or contact support before depositing to ensure no bonus is activated. This is a smart choice if you prioritise withdrawal flexibility over the added value of a bonus.

1scr uses 256-bit SSL encryption — the same security standard adopted by leading banks worldwide — to protect all data transmitted between your browser and our servers. Player funds are held in segregated accounts, separate from the company's operational funds. Our fraud detection system operates 24/7 to monitor suspicious activity in real time.

Contact the 1scr support team immediately via live chat and inform them that your account may be compromised. Our team will freeze the account right away while investigating the case. Please provide your identification details and information about your last known activity to speed up the recovery process. We strongly recommend enabling two-factor authentication (2FA) to prevent similar incidents in the future.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Select your preferred 2FA method — an SMS code sent to your registered phone number or an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete the setup. Once enabled, every login from a new device will require an OTP code as an additional layer of security.

1scr offers over 3,000 games including: video slots from leading providers such as Pragmatic Play, PG Soft, and Habanero; live casino with real dealers for Baccarat, Roulette, and Blackjack; sports betting on football, basketball, tennis, and esports; exciting bingo games; plus fish shooting and arcade games popular in Malaysia.

Reload the page and log in again if needed — most games resume automatically from where you left off. If the issue persists, try clearing your browser cache or switching to a different browser. Make sure your internet connection is stable, especially for Live Casino which requires video streaming. If you believe a wager was placed during the disruption but winnings were not credited, contact support with the exact time of the incident for investigation.

Yes, all games at 1scr use a certified Random Number Generator (RNG) that is independently audited by recognised third-party bodies. The RNG ensures every game outcome is fully random and cannot be manipulated — by players or the platform. In addition, all game providers partnering with 1scr hold valid operating licences from recognised local and international regulatory bodies.

Yes, most Slot Games at 1scr offer a free demo mode that lets you play without wagering real money. It's the best way to get familiar with game mechanics, paylines, and bonus features before playing with real funds. However, demo mode is not available for Live Casino games as they involve real dealers in real time.